Returns & Refunds
Our hassle-free return policy
Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with a product, you may return it within 7 days of delivery, provided it meets our return conditions.
Eligible for Return
- Unopened and unused products in original packaging
- Damaged or defective items (report within 24 hours)
- Wrong item delivered
- Expired products
Not Eligible for Return
- Prescription medicines (once dispensed)
- Opened personal care & hygiene products
- Cold-chain/refrigerated products
- Products past the 7-day return window
How to Return
- 1Contact us via WhatsApp (+254 714 592 337) or email within 7 days of delivery
- 2Provide your order number and reason for return
- 3We'll arrange pickup or you can drop off at our location
- 4Refund processed within 3-5 business days after inspection