Privacy Policy

Information We Collect

We collect information you provide when you:

• • Create an account (name, email, phone number)
• • Place an order (delivery address, payment details)
• • Upload a prescription
• • Contact customer support

How We Use Your Information

• Process and deliver your orders
• Verify prescriptions with healthcare providers
• Send order updates and delivery notifications
• Improve our services and user experience
• Send promotional offers (with your consent)

Data Protection

We implement industry-standard security measures including SSL encryption, secure payment processing, and restricted access to personal data. Your prescription and medical information is handled with the highest level of confidentiality in accordance with Kenya's Data Protection Act, 2019.

Third-Party Sharing

We do not sell your personal information. We only share data with trusted partners necessary to fulfill your orders (delivery services, payment processors) and as required by law.

Your Rights

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account
• Opt out of marketing communications

Contact Us

For privacy-related inquiries, email us at privacy@banheal.com or call +254 714 592 337.