Frequently Asked Questions
Quick answers to common questions
Simply browse our products, add items to your cart, and proceed to checkout. You can pay via M-Pesa, credit card, or cash on delivery.
Over-the-counter (OTC) medicines can be purchased without a prescription. Prescription-only medicines require a valid prescription from a licensed doctor, which you can upload during checkout.
Same-day delivery is available within Nairobi for orders placed before 2PM. Standard delivery takes 1-3 days in Nairobi and 3-5 days countrywide.
We accept M-Pesa, Visa, Mastercard, and Cash on Delivery (within Nairobi only).
Yes, you can return unused and unopened products within 7 days of delivery. Please note that prescription medicines, opened personal care items, and cold-chain products cannot be returned.
Absolutely. We are a licensed pharmacy registered with the Pharmacy and Poisons Board (PPB). All products are sourced directly from authorized distributors.
You can track your order using the "Track Order" page. Enter your order number and the email/phone you used during checkout to see real-time status updates.
Yes! We regularly run promotions and flash deals. Subscribe to our newsletter to stay updated on the latest offers.